Industrious
Member Experience Manager
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Led $77K+ revenue increase and 32% occupancy growth in under two years.
Maintained customer loyalty with NPS score of 70+.
Achieved business objectives of under 4% churn while staying within quarterly budget.
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Problem solver and experience curator across 74 accounts and 200+ clients.
Full ownership of building management, facilities, and operations.
Managed and trained 2 direct hires. Both of whom promoted to management roles.
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Curated a welcoming community of over 200 members through curated hospitality and anticipating needs.
Hosted weekly, monthly, and unique events for groups up to 300 people.
Produced panelist & networking events for 150 attendees, including Delta and Starbucks corporate teams.
Charcuterie boards, so many charcuterie boards.
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One of 25 accepted to first cohort of Industrious MBeeA, a 12-week program with ASU's W. P. Carey School of Business.
Built a yoga studio in an unsold 33,000 sq ft office, led weekly classes across Seattle locations (and at company offsite 2024).
Created the highest performing video for @IndustriousHQ, highlighting University District location (bottom of this page).